Returns & Exchanges

We stand behind the quality of our cookware and offer a 30-day trial period to ensure your complete satisfaction. If you are not entirely happy with your HexClad purchase, you can return or exchange your items for a full refund within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process.

2

Print Your Label

Select the items you wish to return or exchange and print the prepaid shipping label provided by our system.

3

Pack Your Items

Securely place the items in their original packaging or a sturdy box to ensure they arrive back to us safely.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing